Terms and conditions

Terms of Service – FirstRide Taxi

1. Scope

These Terms and Conditions apply to all services provided by FirstRide Taxi, in particular passenger transport, airport transfers, rental car transport, and excursions with passenger vehicles. The valid version at the time of contract conclusion is binding. Updated Terms and Conditions are published on our website and are also available for inspection in our vehicles. By using our services, you accept these Terms as binding. Deviations are only valid if confirmed in writing by FirstRide Taxi. Conflicting customer terms and conditions do not apply, even if known to us, unless explicitly accepted in writing.

2. Orders and Contract Conclusion

Our offers are non-binding. Travel orders may be placed verbally, by phone, e-mail, online form, or in writing. The contract becomes legally binding only once confirmed by us in writing or by provision of the agreed service. Customers are obligated to provide accurate and complete details (destination, date, number of passengers, luggage, flight information, vehicle preference, etc.) within a reasonable timeframe. FirstRide Taxi is not responsible for verifying the accuracy of the provided information.

Availability: Online bookings via the website and written enquiries by email or contact form are available around the clock (24/7). Phone availability for booking and administration requests is on business days between 09:00 and 20:00.

3. Services and Performance

The subject of the contract is the licensed transport of passengers as agreed in the order. Changes to pick-up times must be communicated immediately; failure to do so is at the customer’s risk. At Vienna Airport, our chauffeur will meet you in the arrivals hall (InfoDesk area) holding a name sign or company logo.

Waiting times (binding):

• Airport arrivals (pickup from Vienna Airport): 60 minutes free of charge from actual landing. Flight delays are covered by flight tracking.

• Pickups to the airport and other addresses: 15 minutes free of charge from the agreed pickup time.

• Thereafter: €5.00 per started 5 minutes.

• If there is no contact within the free waiting period (for arrivals, excluding flight delays), the service is deemed performed (“no-show”) and charged in full.

FirstRide Taxi reserves the right to transfer contractual rights and obligations to third-party operators. Customers will be informed of such a transfer without delay and may cancel the booking free of charge immediately upon notification, but no later than the start of the ride. For safety reasons, FirstRide Taxi may refuse transport to persons who endanger safety, ignore chauffeur instructions, or damage/soil the vehicle.

4. Prices

Unless otherwise agreed in writing, the price list published on the Prices page (Vienna districts 1010–1230 and selected main destinations) or the fixed price shown in the booking form / price calculator applies. Prices include statutory VAT. The displayed fare includes passenger transport with standard luggage; bulky items require a separate agreement.

Surcharges and extras (binding when applicable):

• Night surcharge: Between 23:00 and 04:59 a surcharge of €7.00 applies (based on the agreed pickup/arrival time).

• Child seats: child seat €5.00, infant carrier €5.00, booster seat €2.00 — each per item.

• Additional stops: according to extra distance and time per vehicle tariff plus a stop fee of €5.00 (standard vehicles) or €10.00 (business vehicles). The exact amount is shown in the booking form.

• Waiting time: as per section 3 (60 min free for airport arrivals, 15 min free for other pickups; thereafter €5.00 per started 5 minutes).

• Meet & Greet (optional for airport arrivals): €5.00.

• Airport pickup: dispatch/pickup surcharge of €5.90 for rides from Vienna Airport.

• Parking fees, tolls and driver overnight costs are not included in the fixed price unless expressly agreed and are charged separately.

5. Customer Obligations

Customers must behave in a way that ensures safety and respect for the driver, vehicle, and other passengers. Chauffeur instructions must be followed at all times. Smoking in vehicles is strictly prohibited. Damage to the vehicle, deliberate soiling, or misconduct will result in the customer being liable for costs, including repair, cleaning, and compensation. Both the contracting party and the person responsible for the damage are jointly liable.

6. FirstRide Taxi Obligations

We guarantee vehicles that are roadworthy, regularly maintained, clean, and in compliance with Austrian road safety regulations (StVG).

7. Payment Terms

Unless otherwise agreed, payments are due immediately after service. Cash payments are made directly to the driver, and receipts will be issued. Invoices must be paid within 14 days without deduction. Late payments may incur interest (4% above the base rate) and reminder fees (€10 per reminder).

8. Cancellations

Cancellations must be made in writing (email to info@firstride.at or via the contact form) and confirmed by FirstRide Taxi. Cancellations are accepted around the clock (24/7); the time of receipt of the written cancellation is decisive.

• Free of charge up to 24 hours before the agreed transfer

• 50% of the fare if cancelled less than 24 hours before the ride

• 100% of the fare if cancelled less than 12 hours before the ride, or in case of “No-Show”

9. Note on the right of withdrawal

For contracts concerning passenger transport on a specific date, there is no statutory right of withdrawal pursuant to § 18 (1) no. 10 FAGG (Austrian Distance Selling Act). Only our cancellation terms (section 8) apply.

10. Liability

FirstRide Taxi is liable within the scope of statutory liability insurance. Liability for personal injury remains unaffected in any case. For property damage caused by slight negligence, liability applies only within the framework of the applicable statutory provisions. In cases of intent or gross negligence, we are liable in accordance with the law. We accept no liability for force majeure (e.g. traffic jams, accidents, weather, strikes, breakdowns), to the extent permitted by law. Complaints must be submitted in writing without delay; otherwise, the service is deemed to have been properly provided.

11. Governing Law and Jurisdiction

All legal relations are subject exclusively to Austrian law. Place of jurisdiction is Vienna, Austria.

12. Final Provisions

If any clause of these Terms is or becomes invalid, the validity of the remaining provisions remains unaffected. The invalid clause will be replaced with a valid one that most closely reflects its original purpose.