Privacy Policy

FirstRide Taxi – Informationen zur Verarbeitung personenbezogener Daten.

1. Controller

FirstRide Taxi
Owner: Dragan Lukic
Address: Seitenstettengasse 5/37, 1010 Wien

E-Mail: info@firstride.at
Phone: +43 676 646 70 18

2. Collection and Processing of Personal Data

We process personal data only to the extent necessary for providing a functional website, as well as our services and customer support.
The data we may collect includes:

  • Name, e-mail address, phone number (via contact or booking forms)

  • Travel details (pickup location, destination, date, time, number of passengers, luggage information)

  • Technical data (IP address, browser type, access time, referrer URL)

3. Purpose of Data Processing

Data is processed for the following purposes:

  • Handling inquiries and bookings

  • Fulfilling contractual obligations (passenger transport services)

  • Communication with customers (e.g., confirmations, changes, support)

  • Improving our website and user experience

  • Compliance with legal obligations (e.g., retention requirements)

4. Legal Basis

Processing is based on the following legal grounds:

  • Art. 6 (1) (b) GDPR – performance of a contract

  • Art. 6 (1) (f) GDPR – legitimate interest (secure operation of the website)

  • Art. 6 (1) (a) GDPR – consent (e.g., cookies, newsletter, analytics tools)

5. Cookies

Our website uses cookies to improve usability and provide certain features. Cookies can be deleted or blocked in your browser settings at any time.

6. Google Services (Maps, Fonts, Analytics)

  • Google Maps: used to display interactive maps (e.g., for route calculation).

  • Google Fonts: used for a consistent website appearance.

  • Google Analytics (optional): used to analyze website traffic.

These services are provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Data may be transferred to the USA. Google is certified under the Data Privacy Framework.

7. Data Sharing

Data is only shared with third parties when necessary for contract fulfillment (e.g., to drivers) or where there is a legal obligation.

8. Data Retention

Personal data is stored only for as long as necessary to fulfill the purposes above or as required by law.

9. Rights of Data Subjects

According to the GDPR, you have the following rights:

  • Right of access (Art. 15 GDPR)

  • Right to rectification (Art. 16 GDPR)

  • Right to erasure (Art. 17 GDPR)

  • Right to restriction of processing (Art. 18 GDPR)

  • Right to data portability (Art. 20 GDPR)

  • Right to object (Art. 21 GDPR)

  • Right to lodge a complaint with the Austrian Data Protection Authority (www.dsb.gv.at)

10. Data Security

We implement technical and organizational measures to protect personal data against loss, misuse, or unauthorized access.

11. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy at any time. The current version is always available on our website.