Refund policy
Operator / Merchant: Dragan Lukic – FirstRide Taxi — Seitenstettengasse 5/37, 1010 Wien — info@firstride.at — UID ATU70073127
This refund policy applies to all rides paid online (e.g. by card via our payment provider) or otherwise with Dragan Lukic – FirstRide Taxi.
1. Cancellation and eligibility for a refund
Our cancellation terms in the Terms and Conditions apply:
Free of charge up to 24 hours before the ride → full refund of any amount already paid online
50% of the fare if cancelled less than 24 hours before the ride → partial refund
100% of the fare if cancelled less than 12 hours before the ride, or in case of no-show → no refund
Cancellations must be made in writing (email to info@firstride.at or via the contact form) and confirmed by us.
2. How refunds work
If your return/cancellation is approved, we will initiate a refund to your original method of payment (e.g. the same credit/debit card). Depending on your card issuer’s policies, you will receive the credit within a certain number of days; the exact timing depends on your bank.
3. Partial refunds
Where a cancellation fee applies (e.g. 50%), we refund the remaining amount to the original payment method.
4. Processing time
Approved refunds are usually processed within 5 business days after we confirm the cancellation. Appearance on your statement may take longer (card issuer).
5. Contact
Payment and refund questions: info@firstride.at, phone +43 676 646 70 18.